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Frequently Asked Questions

About Orders

What payment methods are available?
We accept payments via PIX, bank slip and debit or credit cards, with installment options available according to the conditions displayed at checkout.

What is the production time?
Our pieces are author-designed and handcrafted. The estimated production time is indicated on each product page and should be considered together with the shipping time.

How does shipping and delivery work?
Orders are shipped via Correios (Brazilian Postal Service) or partner carriers, according to the option selected at checkout.
Delivery time varies depending on the chosen shipping method and destination region, beginning after the production period indicated on the product page.

Do you deliver throughout Brazil?
Yes, we ship nationwide.

How is shipping calculated?
Shipping costs are automatically calculated at checkout based on the delivery address and selected items, before order completion.

 

 

Exchanges & Returns

What is the deadline to request an exchange or return?
Exchanges or returns may be requested within 7 calendar days after receiving the order, in accordance with Brazilian Consumer Protection Law. For further details, please refer to our Exchanges and Returns Policy.

What should I do if my item arrives damaged or defective?
If your item presents a manufacturing defect or was damaged during shipping, please contact us at [email protected] or via WhatsApp at +55 31 97238-8728.
After reviewing your request, we will arrange repair, replacement or refund when applicable.

 

 

Customer Care

Still have questions?
Our team will be happy to assist you:
📧 [email protected]
📱 WhatsApp: +55 31 97238-8728