Trocas e Devoluções

At Mini Essence Atelier, we want your shopping experience to be special. Therefore, we follow a transparent exchange and return policy, valid for customers in Brazil and internationally.

As an authorial atelier, our pieces are handcrafted and may present slight variations in color, size, or texture. These are natural characteristics of the manual process and are not considered defects.

1. General Conditions

We accept exchange or return requests within 7 calendar days after receiving the order, in accordance with Brazilian Consumer Protection Law.

For international purchases, the period is 14 calendar days after delivery.

To be eligible for return, the product must be:

unused
free of odors
unwashed and unaltered
with original tags (when applicable)
preferably with the original packaging

2. Eligible Items

Clothing and accessories must be in perfect condition, as described above.

Our products are handcrafted on demand after order confirmation. For non-personalized items, exchanges or returns due to withdrawal are accepted within the legal period, provided they meet the conditions of this policy.

Items customized or produced exclusively for each customer are not eligible for exchanges or returns due to withdrawal and may only be returned in case of manufacturing defects, in accordance with consumer protection laws.

3. Exchange or Return Procedure

To request an exchange or return, please email [email protected] with:

order number
full name
reason for the request

The response time is up to 2 business days.

After contact, our team will provide shipping instructions and the return address, according to the company’s registered information.

In case of exchange, the customer may choose:

the same product in a different size;
another product of equal value;
store credit;

4. Shipping Costs

Brazil:
Return shipping is free for the first exchange or return request. Additional requests will be at the customer’s expense.

International purchases:
Return shipping costs are the responsibility of the customer. In case of a confirmed manufacturing defect, the return shipping cost will be refunded.

5. Refunds

The refund will be issued after the returned product has been received and inspected by the atelier.

The total time to complete the refund is up to 15 business days, counted from the date the product is received, including the inspection and payment processing stages.

After the process is completed:

Credit card refunds may take up to two billing cycles to appear, depending on the card issuer;

Payments made via PIX or bank transfer will be completed within the timeframe stated above;

For international purchases, timeframes may vary depending on the payment method and financial institution

6. Defective Products

If a manufacturing defect is identified, the customer must contact us within 30 calendar days after receiving the product.

After evaluation, the product may be:

replaced
repaired
or fully refunded

7. Important Notes

We do not accept returns of products that show:

signs of use
improper washing
damage after receipt

Minor variations resulting from the handmade process are not considered defects.

We recommend keeping the shipping receipt until the process is completed.

Questions?

Our team will be happy to assist you.

Return and Exchange Policy