At Mini Essence Atelier, we want your shopping experience to be special. That’s why we follow a transparent exchange and return policy, valid for customers in Brazil and abroad.
1. General Conditions
We accept exchanges or returns within 7 calendar days after receiving the order, in accordance with the Brazilian Consumer Defense Code.
For international purchases, the period is 14 calendar days after receipt.
The product must be unused, free of odors or alterations, and accompanied by the original tag aand packaging whenever possible.
2. Eligible Items
Clothing and accessories must show no signs of wear or washing.
Custom-made or personalized items cannot be exchanged or returned, except in cases of defect.
3. Exchange or Return Procedure
Send an email to [email protected] with your order number, full name, and reason for the request.
Our team will reply with shipping instructions and the return address.
For exchanges, customers may choose another product of equal value or request store credit.
4. Shipping Costs
Brazil: Return shipping is free for the first exchange/return. For additional requests, costs are the customer’s responsibility.
International: Return shipping is the customer’s responsibility. If a production defect is confirmed, the store will reimburse the shipping cost.
5. Refunds
Refunds will be issued after the product is received and inspected.
Payments made by credit card will be refunded to the statement within up to 2 billing cycles.
Payments made via PIX or bank transfer will be refunded within 10 business days.
For international purchases, processing times may vary depending on the payment method used.
6. Defective Products
If you identify a manufacturing defect, please contact us within 30 calendar days after receiving your order.
The product may be replaced, repaired, or fully refunded.
7. Important Notes
We do not accept returns of products showing misuse, improper washing, or damage caused after delivery.
We recommend keeping the shipping receipt until the process is completed.
Any questions?
Contact us at [email protected] or via WhatsApp +55 31 97238-8728.
Our team will be happy to assist you.
